Sky mini box stuck in stand by

[Mel128]

My main sky Q box IS working but not recognised by the mysky app so I can't use the my sky app to fix anything.  My mini box when turned on at the plug goes to red standby light. The remote for the mini box works, the reset button makes no difference - it remains on a red light. The internet is fine. My main sky box tells me the mini box is ready to use. What's wrong with  the mini box and how do I fix it?

[Tom-W19]

Hi @Mel128 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks