@Louise_42 wrote:
Hi my sky mini box is having issues when I use remote it's slow to respond for every thing, they sent a new one but same issues. This happens when the main sky q box is on. I've tried the troubleshooting tips from the community disabling the 2ghz channel this didn't work neither box would connect. I reset back to enabled after 20 mins both finally connected still same issues with mini box. The main box is connected by ethernet cable mini by WiFi if I connect an ethernet cable to mini box will this resolve the issue? It will take some doing to this and I don't want to do all that if it won't work. Any help please
Hi @Louise_42
Certainly, if at all possible it's ideal to connect all Q boxes to your router by Ethernet. This can be done directly or via simple unmanaged Ethernet switches.
When all boxes are connected by Ethernet you can then switch off all Q box WiFi.
Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.
Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.
