Sky mini box not working

[Steve187]

I have Sky Glass and two mini boxes. My Sky Q is working but one of my mini boxes is producing a blank screen when I select a program or at times I am just getting audio.

I have swapped the mini boxes about and it seems to be the same issue with just one TV. 

I have rebooted both boxes and the TV and still the same thing is happening.

Can anyone suggest a fix? 

[Addie15]

Hi there, @Steve187. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147