Sky Q parental control and 2160P

[Ronj]

Getting driven crazy 2 issues.

Q box resets to 1080 randomly at switch, TV and Box are compatible. 

Constantly getting PIN Protection required even though everything set to OFF 

Any advice ?

[nigea99]

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@Ronj wrote:

Getting driven crazy 2 issues.

Q box resets to 1080 randomly at switch, TV and Box are compatible. 

Constantly getting PIN Protection required even though everything set to OFF 

Any advice ?

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hi @Ronj 

Sorry can't help with the random reset back to 1080 - although  perhaps suggest that you might try a different HDMI cable

Regarding the PIN protection:

When SKY Atlantic & other channels show certain material before the relevant 'watershed' it will always be present & you cannot turn it off

https://helpforum.sky.com/t5/Sky-TV/Is-there-any-way-I-can-turn-this-damn-parental-control-off/ba-p/...

Although you have said they are all off,  do double  check that all the relevant options in Parental Controls are appropriately set but as I say you may need it for some

Our advice is to set the PIN to something like 1111 to help enter it when needed

[TimmyBGood]

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@Ronj wrote:

Constantly getting PIN Protection required even though everything set to OFF 

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'constant' PIN challenges would be an error, but as @nigea99 indicates, some are inevitable, particularly on Sky Atlantic, Documentaries and Comedy plus several of the Sky Cinema channels.

Right now both Atlantic and Documentaries are carrying content behind a PIN which wouldn't otherwise be legal to transmit prior to 21:00, as are Cinema Action, Thriller, Sci-fi/Horrorand Premiere +1

[PandJ2020]

I had a TV that wouldn't keep 2160P and would occasionally drop down.  Changed my TV and the problem went away.

It will be some form of issue between the TV and Sky's firmware - which may never be resolved.

What model TV is it?

[Butterfly+Ball]

I've also set ALL parental controls to off. It is therefore IMMENSELY annoying to still get asked for a pin on the Sky Sci-fi chanel... IMMENSELY annoying!

[TimmyBGood]

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@Butterfly+Ball wrote:

 IMMENSELY annoying!

None the less, something you'll have to live with.  Mandatory Daytime Protection is, as the name implies, non-negotiable.