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Discussion topic: Sky mini box limit reached

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Avatar for TrevD
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This message was authored by: TrevD

Message posted on ‎17 Nov 2024 02:40 PM

Sky mini box limit reached

Why can't I use two Sky mini boxes at the same time. It says limit reaches and second box fails to work.

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎17 Nov 2024 02:45 PM

Re: Sky mini box limit reached

Posted by a Superuser, not a Sky employee. Find out more

You may have an older main box that only supports 1 mini.

 

Check the hardware version here: https://www.sky.com/help/articles/sky-software-updates

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎17 Nov 2024 02:53 PM

Re: Sky mini box limit reached

Posted by a Superuser, not a Sky employee. Find out more

@TrevD 
As indicated by @PandJ2020 the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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