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Discussion topic: Sky mini box internet connection problem.

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This message was authored by ejselio This message was authored by: ejselio

Sky mini box internet connection problem.

My mini box has lost its internet connection despite its ethernet connection to the main box. The menu is showing as connected but the mini box isn't receiving a signal. When I try to connect it vai the cable, I get a message which reads 'NO IP ADRESS'. Any ideas? 

Eddyjays
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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky mini box internet connection problem.

Posted by a Superuser, not a Sky employee. Find out more

@ejselio wrote:

My mini box has lost its internet connection despite its ethernet connection to the main box. The menu is showing as connected but the mini box isn't receiving a signal. When I try to connect it vai the cable, I get a message which reads 'NO IP ADRESS'. Any ideas? 


@ejselio try rebooting your router then when thats up and running reboot your main box then finally reboot your mini box by reboot I mean turning the power off at the wall for 30 seconds then turning it back on again 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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