Sky mini box freezes

[Scooby2023]

Hello, I have 2 mini boxes. One works fine (furthest away in another part of the house) the other freezes constantly for long periods and is unwatchable. I have done a software update, reboot, reboot router, sky q, boosters, mini box in that order. Reconnected WiFi to the box also. I have strong broadband in the room (145mb) but cannot get the thing working. Help! 

[Tom-W19]

Hi Scooby2023

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86 · Accepted solution]

Update - After a private chat an engineer has been booked

[Soni24]

Hi my sky mini box is not working and the remote as we'll seen today morning