@TheBigFella1985 wrote:
Hi since my internet went down the other day my two sky mini boxes won't work and are stuck on the setup screen.
Hi @TheBigFella1985
First First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the mini as above.
Failing that try the mini recovery procedure in the following link.
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
Edit I have removed your last post as I suspect it is related to the above issue.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home
