Sky max

[Lynphill-7-]

Why do I have to pay a subscription fee for sky max

[BenJoBanjo]

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@Lynphill-7- wrote:
Why do I have to pay a subscription fee for sky max

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Because it's a premium channel and only available on Sky's Ultimate TV package, not on Essential TV.... although are you on Sky Q? It should be available with Signature, but not on Sky Q Essentials. 

[Lynphill-7-]

I have sky cinema, sky sports and sky signature as subscriptions.

[BenJoBanjo]

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@Lynphill-7- wrote:

I have sky cinema, sky sports and sky signature as subscriptions.

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Try rebooting your Q box - turn it off at the wall for a minute then power it back on. This may kick your subscription back into life and you should be able to view Sky Max. 

[oldfella]

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@Lynphill-7- wrote:

I have sky cinema, sky sports and sky signature as subscriptions.

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Hi @Lynphill-7- 

Bear in mind that Sky Signature only includes Entertainment channels in SD apart ftom the free to air channels (BBC, ITV etc). To gain access to HD channels you need the additional Sky Q HD add on.

 I suspect you are trying to view Sky Max in HD.

[Lynphill-7-]

No still dosent work.

[Lynphill-7-]

Yes I see the problem now I don't have HD and sky max is HD. Thank you for you help.

[oldfella]

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@Lynphill-7- wrote:

Yes I see the problem now I don't have HD and sky max is HD. Thank you for you help.

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Hi @Lynphill-7- 

Sky Max is also in SD.

The Sky Q Sports pack and TNT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.