31 Aug 2023 04:43 PM
I have sky Q. Tv keeps saying I need to upgrade subscription to watch sky max.
31 Aug 2023 04:51 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you trying to watch HD channel without HD sub?
31 Aug 2023 05:00 PM
I am unsure..I have a sky Q basic package. To my understanding I should still be able to get access to sky max?
31 Aug 2023 05:07 PM
Posted by a Superuser, not a Sky employee. Find out more
@kwilson wrote:I am unsure..I have a sky Q basic package. To my understanding I should still be able to get access to sky max?
Yes, but probably only SD. Try channel 813.
31 Aug 2023 05:09 PM
Posted by a Superuser, not a Sky employee. Find out morehi @kwilson
Try changing your download preference to SD
Main Menu -> Settings -> Setup -> Preferences
31 Aug 2023 05:13 PM
Yes I have tried HD and SD, doesn't work on either 😞
31 Aug 2023 05:22 PM
Ok I don't have access
31 Aug 2023 05:25 PM - last edited: 31 Aug 2023 05:28 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @kwilson
Everybody should have Sky Max. There may be a problem with your viewing card. I'm afraid a call to Sky is required. Sorry I forgot to note, you have tried a power reboot of your Sky Q Main box?
Edit: Sorry I see you have Sky Basic, so free to air channels only. Sky Max requires a Signature subscription.
31 Aug 2023 05:29 PM
Posted by a Superuser, not a Sky employee. Find out more
@kwilson wrote:
I am unsure..I have a sky Q basic package. To my understanding I should still be able to get access to sky max?
@kwilson if you mean you have Sky Essentials then you will only have access to the free to view channels
31 Aug 2023 06:02 PM
Alright then. Does being a silver VIP member change anything?
31 Aug 2023 06:12 PM
Posted by a Superuser, not a Sky employee. Find out more
@kwilson wrote:
Does being a silver VIP member change anything?
Nope: Max is a subscription channel, not Free To Air.
VIP status has never negated the need to subscribe.
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