Sky max

[kwilson]

I have sky Q. Tv keeps saying I need to upgrade subscription to watch sky max.

[PandJ2020]

Are you trying to watch HD channel without HD sub?

[kwilson]

I am unsure..I have a sky Q basic package. To my understanding I should still be able to get access to sky max?

[PandJ2020]

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@kwilson wrote:

I am unsure..I have a sky Q basic package. To my understanding I should still be able to get access to sky max?

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Yes, but probably only SD.  Try channel 813.

[nigea99]

hi @kwilson 

Try changing your download preference to SD
Main Menu -> Settings -> Setup -> Preferences 

[kwilson]

Yes I have tried HD and SD, doesn't work on either 😞

[kwilson]

Ok I don't have access

[MightyQuinn]

Hi @kwilson 

Everybody should have Sky Max. There may be a problem with your viewing card. I'm afraid a call to Sky is required. Sorry I forgot to note, you have tried a power reboot of your Sky Q Main box?

Edit: Sorry I see you have Sky Basic, so free to air channels only. Sky Max requires a Signature subscription.

[Laing1]

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@kwilson wrote:

I am unsure..I have a sky Q basic package. To my understanding I should still be able to get access to sky max?

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@kwilson if you mean you have Sky Essentials then you will only have access to the free to view channels 

[kwilson]

Alright then. Does being a silver VIP member change anything?

[TimmyBGood]

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@kwilson wrote:

Does being a silver VIP member change anything?

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Nope: Max is a subscription channel, not Free To Air.

VIP status has never negated the need to subscribe.