Sky main box not switching on

[Sherin786]

Our SKY main box is not switching on 

Also, we arranged for an engineer to come out to fit a sky mini box - but we haven't heard anything further about this 

[oldfella]

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@Sherin786 wrote:

Our SKY main box is not switching on 

Also, we arranged for an engineer to come out to fit a sky mini box - but we haven't heard anything further about this 

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Hi @Sherin786 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.

If this turns the Q box on 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.