Sky hd upgrade

[Miiss_Ess]

Hi, 

i have skyQ and the programmes i record on bbc channel keep coming up with the upgrade to Hd but i already have Hd as i have a skyq box. 

how do i get rid of the sign so i can watch my programmes in full screen as half of it is covered! 

Thanks

[Anonymous]

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@Miiss_Ess wrote:

Hi, 

i have skyQ and the programmes i record on bbc channel keep coming up with the upgrade to Hd but i already have Hd as i have a skyq box. 

how do i get rid of the sign so i can watch my programmes in full screen as half of it is covered! 

Thanks

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Having a Q box doesn't automatically mean you get the HD channels, you really should but Sky still charge extra. Are you paying for HD, ultimate package is it called??

[Miiss_Ess]

Hi

yes i pay extra dor Hd and my bbc channel says Hd when i go into 101 

thanks

[nigea99]

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@Miiss_Ess wrote:

Hi, 

i have skyQ and the programmes i record on bbc channel keep coming up with the upgrade to Hd but i already have Hd as i have a skyq box. 

how do i get rid of the sign so i can watch my programmes in full screen as half of it is covered! 

Thanks

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HI @Miiss_Ess 

Make sure that any recordings are scheduled from the HD channel and not from the older SD channel. 

Go into Home - Recordings - Scheduled to check on future recordings to make sure the BBC recordings are from the HD version. 

If you find any are  Series Linked from the SD version , first select Remove Series Link , then Select Cancel Recording & then go back to the TV guide to add back on, making sure they are from the HD version

NB the SD channel names  do not say SD - but the HD versions say HD at the end 

If downloading - again make sure you select the HD version (possibly by using an All Formats option)

[Miiss_Ess]

Okay thanks! That might be the issue!

i will check on the next recording and hopefully it works!

[Chodley]

Yeah it must be fecording the SS channel because thay banner is embedded in the actual SD broadcast. The box doesn't overlay it.