Sky frequency

[PrinceRoyston]

Hi

I havd BT broadband and my connection on my computer works well on 5ghz but when it connects to 2.4 ghz I get slow speeds, if I turn off 2.4 I have been told that my sky box will not work as this is the frequency it uses, can I connect my sky to 5ghz instead without any issues

Many thanks 

[TimmyBGood]

@PrinceRoyston 

You can potentially turn off the 2.4Gz on the computers own wireless configuration with no effect on the Q hardware.

[PandJ2020]

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@PrinceRoyston wrote:

can I connect my sky to 5ghz instead without any issues

No - as you note Q will only connect to 2.4GHz for a non-Sky ISP.

However, why don't you configure your router with split SSID's?  i.e. one for 2.4 and the other for 5.  (Then connect your computer to the 5GHz one and the Q box to the 2.4GHz one)

[nigea99]

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@PandJ2020 wrote:

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@PrinceRoyston wrote:

can I connect my sky to 5ghz instead without any issues

No - as you note Q will only connect to 2.4GHz for a non-Sky ISP.

However, why don't you configure your router with split SSID's?  i.e. one for 2.4 and the other for 5.  (Then connect your computer to the 5GHz one and the Q box to the 2.4GHz one)

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Unfortunately I don't think you can do this on the latest BT Hubs

[PrinceRoyston]

Thanks for your response, if I split it how do I aim my computer to 5ghz and my sky to 2.4, do not know how to do this

Thanks

[TimmyBGood]

@PrinceRoyston 

Typically where a router permits it you would rename one of the two bands to broadcast a different SSID (network name)

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/i-hav... 

As noted, the BT Smart Hub 2 does not permit this.