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Discussion topic: Sky essentials questions

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This message was authored by fliss1289 This message was authored by: fliss1289

Sky essentials questions

Hi. We've dropped down to sky essentials as sky couldn't offer a good enough deal to keep the packages. 

 

I wondered if anyone could help, there are some aspects I did not expect to be turned off, so I'd like to confirm thats the case before calling sky thinking something is wrong. 

 

First is the favourites function. I've just added all the free channels to help us search what's available and when trying to select stuff to watch from this list, it claims we don't have access to the channel (I'm accessing E4 in this instance to be clear, it is a free channel, I'm not trying to look at sky Atlantic for example) 

 

Also the find remote function. Where you press the Q button on the box and the remote Beebs. It's stopped working. Is this also a removed function? 

 

Thanks x

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Sky essentials questions

Posted by a Superuser, not a Sky employee. Find out more

Hi @fliss1289   Unless I have missed it, E4 is not included with Sky Essentials. 

https://www.sky.com/help/articles/tv-essentials

This message was authored by nigea99 This message was authored by: nigea99

Re: Sky essentials questions

Posted by a Superuser, not a Sky employee. Find out more

@fliss1289 wrote:

Hi. We've dropped down to sky essentials as sky couldn't offer a good enough deal to keep the packages. 

 

I wondered if anyone could help, there are some aspects I did not expect to be turned off, so I'd like to confirm thats the case before calling sky thinking something is wrong. 

 

First is the favourites function. I've just added all the free channels to help us search what's available and when trying to select stuff to watch from this list, it claims we don't have access to the channel (I'm accessing E4 in this instance to be clear, it is a free channel, I'm not trying to look at sky Atlantic for example) 

 

Also the find remote function. Where you press the Q button on the box and the remote Beebs. It's stopped working. Is this also a removed function? 

 

Thanks x


hi @fliss1289 

 

Some channels are only SD as part of Freesat (which is what Essentials lets you view) their HD versions are not free - I think E4 is one - so make sure you add the SD versions of these to your favourites

 

I would be very surprised if the Find me option was not available to you - so maybe there is a fault but I don't know

fliss1289
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This message was authored by fliss1289 This message was authored by: fliss1289

Re: Sky essentials questions

So when I downgraded I was very clear with my questions and I was assured that channels which were free on Freeview, were free on essentials including the HD channels. As if they weren't, I'd have dropped sky all together and managed with my TVs channels

 

 

This message was authored by nigea99 This message was authored by: nigea99

Re: Sky essentials questions

Posted by a Superuser, not a Sky employee. Find out more

@fliss1289 wrote:

So when I downgraded I was very clear with my questions and I was assured that channels which were free on Freeview, were free on essentials including the HD channels. As if they weren't, I'd have dropped sky all together and managed with my TVs channels

 

 


The freeview  HD  channels (of which there are not loads) are also  free on FreeSat- e.g. ITV & Channel 4 , Channel 5 

 

there are some others that are in HD as part of Freesat (CNN is one  I think)   but as I mentioned not everything on Freesat is available in HD for Free (E4 as mentioned , SKY News is another I know)

 

BTW I think I should mention that I think some (Channel 4 I think) you can watch live in HD for free but can only download in SD 

 

fliss1289
Topic Author
This message was authored by fliss1289 This message was authored by: fliss1289

Re: Sky essentials questions

But I'm watching E4 HD now?

fliss1289
Topic Author
This message was authored by fliss1289 This message was authored by: fliss1289

Re: Sky essentials questions

Sorry, I stand corrected, it's not HD 👍

This is annoying. I'll be contacting them about being miss sold

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