Sky equipment return already scrapped

[Krismaker7]

Hi Was not informed that the old equipment needed to be informed 

Have already taken to recycling depot 

why wait 1 month to ask for it back 

[Mister_Dalek]

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@Krismaker7 wrote:

Hi Was not informed that the old equipment needed to be informed 

Have already taken to recycling depot 

why wait 1 month to ask for it back 

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It is made quite clear in the contract you would have been sent when you originally signed up to Sky Q that all equipment is loaned to you for the duration of your contract. Non return of the equipment will result in you having to pay a non-return fee. These fees are currently:

• Sky Q 1TB box - up to £117
• Sky Q 2TB box - up to £135
• Sky Q Mini box - up to £52
• Sky Max Hub - up to £75
• Sky Broadband Hub - up to £53
• Sky Q Hub - up to £50
• Sky Max Pod - up to £68
• Sky Broadband Booster - up to £33

You need to ring Sky and explain the situation. They may be lenient on you or they may not. 

[TimmyBGood]

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@Mister_Dalek wrote:

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@Krismaker7 wrote:

Hi Was not informed that the old equipment needed to be informed 

They may be lenient on you or they may not. 

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Realistically a Q Hub no longer has value and Sky typically aren't requiring their return, but the other listed hardware still has a viable use.

[popacatapetal]

That's interesting.

I switched to full fibre broadband at the beginning of October so had my existing ER110 SkyQ router replaced with the black broadband hub (SR203?).

I have not yet been asked to return the ER110. I'll hang on to it for awhile  but am reluctant to scrap it atm.