0

Discussion topic: Sky dish not working.

Reply
Avatar for Alex12341
Level 0 icon
What's this?
This message was authored by: Alex12341

Message posted on ‎29 Jun 2024 02:26 PM

Sky dish not working.

Sky dish not working. 

on screen message - no satellite signal 

Report post
Post 1 of 4
409 Views
0 Likes
Reply
Reply

All Replies

Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎29 Jun 2024 02:38 PM

Re: Sky dish not working.

Posted by a Superuser, not a Sky employee. Find out more

Follow this: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

 

Will probably need an engineer visit.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 2 of 4
405 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎29 Jun 2024 02:39 PM - last edited: ‎29 Jun 2024 03:55 PM

Re: Sky dish not working.

Posted by a Superuser, not a Sky employee. Find out more

@Alex12341  Dishes don't stop working, it's more likely the dish is misaligned or a LNB failure.  Can you work throuigh the steps here https://www.sky.com/servicechecker

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 4
404 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎29 Jun 2024 02:47 PM

Re: Sky dish not working.

Posted by a Superuser, not a Sky employee. Find out more

@Alex12341 

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 4 of 4
400 Views
0 Likes
Reply
Reply