Sky discount for no broadband.

[JimB68]

I returned to Sky recently.  Sky TV was reconnected in 3 weeks.  Broadband should have been same but a problem in the Openreach cabinet means I won't get connected for 7 weeks.    I realise I will get compensated for this delay by Openreach, but this also impacts on what I can do on my Sky Q box.  I contacted Sky to ask them for a discount on my Sky TV subscription while I have no internet.  After all, the whole package is through them.  They flat refused.  Said all the subscription packages I paid for, I was receiving.  They don't charge for catch up/downloads/apps so they're "worthless".  They're definitely not worthless to subscibers and are a significant part of the reason we sign up to a Sky package.  It's not a large amount of money, but I think Sky's attitude on this stinks.

[Chodley]

Use their complaints process then?

personally Q would be the least of my problems if I had no broadband.

[TimmyBGood]

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@JimB68 wrote:

  They flat refused.

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They can choose to do that: subscription television and related services are not regulated in the same way as broadband, and there's no 'compensation scheme' equivalent to that overseen by Ofcom for ISPs.

As a subscriber you can attempt to negotiate a 'discount'/'refund'/'compensation' but there's no contractual right to any such thing: you can also choose to make decisions about continuing to subscribe (outside any contractual minimum period) accordingly.