Sky disconnecting from my broadband almost every day

[Sarah1948]

I have had this problem for a few months where Sky Q disconnects from my router every few days.   I reconnect via WPS but it's a nuisance,   I spoke to EE and they said my router was fine but did send me a new one last week.   Exactly the same problem.   Sky Q disconnects every day.   In the past I've done resets etc and I have Sky on permanently now.   But the problem persists.   Recently it tried to connect to another EE WiFi (not password protected) rather than mine.   I am getting red up with this.  It's impossible to get hold of a human being at Sky and I have exhausted the EE route.   Any suggestions??

[MightyQuinn]

Hi @Sarah1948   As far as I know, you should only be using WPS with Sky broadband. You should connect using SSID & Password connecting the Main Sky Q box with EE.

[Sarah1948]

I haven't found anything to say that I cannot use WPS with non-Sky broadband.   It works well and is obviously quicker.    I rather doubt using WPS has any bearing on the disconnection issue.

[oldfella]

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@Sarah1948 wrote:

I haven't found anything to say that I cannot use WPS with non-Sky broadband.   It works well and is obviously quicker.    I rather doubt using WPS has any bearing on the disconnection issue.

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Hi @Sarah1948 

try Googling the following 

can you use WPS to connect Q box to 3rd party router

[Sarah1948]

I googled and yes I can use WPS with a 3rd party supplier.  I plan to try a power line and see if that makes any difference.   An Ethernet cable would be difficult due to the configuration of the room although the distance is small (across a carpet!).   

[TimmyBGood]

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@Sarah1948 wrote:

I googled and yes I can use WPS with a 3rd party supplier. 

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Sky themselves specifically advise otherwise (AI search results may differ)

As you've discovered, WPS works to some extent, but not very well.

 

https://www.sky.com/help/articles/setting-up-sky-q-connect-to-third-party-router 

[Sarah1948]

That's as may be but it has made no difference whether I use WPS or enter the password to connect to my router.   It still drops out nearly every day.

[MightyQuinn]

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@Sarah1948 wrote:

That's as may be but it has made no difference whether I use WPS or enter the password to connect to my router.   It still drops out nearly every day.

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Hi @Sarah1948   It sounds like it is time to contact Sky or use Ethernet or Powerline adapters.

[Chodley]

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@Sarah1948 wrote:

I haven't found anything to say that I cannot use WPS with non-Sky broadband.   It works well and is obviously quicker.    I rather doubt using WPS has any bearing on the disconnection issue.

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The network reset process specifically says to only use WPS with sky routers. I suspect this is because the Q Box shares the login details it knows about with minis and it doesn't get those if you use WPS.

The Q wifi connection to 3rd party routers is abysmal. Powerline is a good plan.