@JulieAngela wrote:
Sky cube does not show any programmes recorded and the mini boxes show a technical fault and are not linked to the cube.
Hi @JulieAngela
Are you getting any Disk error messages on your Main Q box?
Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
Ordering a new Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.
