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Discussion topic: Sky controls not working

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This message was authored by: Paul1408

Message posted on ‎01 Oct 2023 09:57 AM

Sky controls not working

 Changed batteries and switched power off and back on but no joy

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎01 Oct 2023 10:06 AM

Re: Sky controls not working

Posted by a Superuser, not a Sky employee. Find out more

Try repairing your remote as described on step 3 of this Sky Q help article;

 

https://www.sky.com/help/articles/fix-remote

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This message was authored by: oldfella

Message posted on ‎01 Oct 2023 10:27 AM

Re: Sky controls not working

Posted by a Superuser, not a Sky employee. Find out more
@Paul1408 wrote:

 Changed batteries and switched power off and back on but no joy

Hi @Paul1408 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on then try completly resetting your Bluetooth remote with the Q box on.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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