Sky cinema

[Coley91]

I've updated subscription to sky cinema, the sky cinema channels are working but going onto sky cinema page it tells me to upgrade I choose a film and it says I need to upgrade for this subscription, I press it and nothing happens, I've checked on my bill and products and sky cinema is registered on there, can anyone help? 

[Laing1]

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@Coley91 wrote:

I've updated subscription to sky cinema, the sky cinema channels are working but going onto sky cinema page it tells me to upgrade I choose a film and it says I need to upgrade for this subscription, I press it and nothing happens, I've checked on my bill and products and sky cinema is registered on there, can anyone help? 

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@Coley91 I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Coley91.

[Addie15]

Update-We are closing this session now as this matter has been resolved by refreshing the viewing signals. However, if there is anything else we can help you with, please do not hesitate to reach out Thanks.