Sky cinema problems

[DanboJ]

Good morning all,

I'm having problems with sky cinema (again) and I've tried to put a film on for my children that I've already downloaded from sky cinema, I'm getting a message pop up saying I need to upgrade to watch even though we've had sky cinema for roughly 10 years.

Any help is much appreciated 🙂

[Quoman7]

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@DanboJ wrote:

Good morning all,

I'm having problems with sky cinema (again) and I've tried to put a film on for my children that I've already downloaded from sky cinema, I'm getting a message pop up saying I need to upgrade to watch even though we've had sky cinema for roughly 10 years.

Any help is much appreciated 🙂

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Hi @DanboJ Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot.

[DanboJ]

Morning @Quoman7 , just tried that but no luck . Thanks though

[Invisiblename]

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@DanboJ wrote:

Morning @Quoman7 , just tried that but no luck . Thanks though

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This is a very common issue that normally gets resolved by talking with Sky.  If a Superuser sees this, hopefully they will escalate your question so that they will contact you on here

@Tom-W19  can you help?

[Quoman7]

Hi @DanboJ  I have escalated your post to SKY they may contact you on here via speech bubble or email.

[Tom-W19]

Thanks for escalating. We've sent an invite to DanboJ.

[Addie15]

Update-We are closing this session now as this matter has been resolved. if there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.