Sky cinema missing

[Julia351]

Hi, 

I have tried calling several times but I can't get through to a human, keeps directing me here. 
I have recently upgraded and my new package should include Sky Cinema, how this is not working- says I need to subscribe. Can someone look into this please 

[MightyQuinn]

Hi @Julia351   I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how the Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Julia351.