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Discussion topic: Sky channels not working

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This message was authored by: MG7266

Sky channels not working

Some of my channels aren't playing saying no satellite signal but some are okay 

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This message was authored by: GD1

Re: Sky channels not working

Posted by a Superuser, not a Sky employee. Find out more

@MG7266  Have you followed the steps here?  https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Daniel0210

Re: Sky channels not working

Posted by a Superuser, not a Sky employee. Find out more

@MG7266 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

It’s not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
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