Discussion topic: Sky channels not working
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Message posted on 19 Mar 2024 11:38 AM
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Sky channels not working
Some of my channels aren't playing saying no satellite signal but some are okay
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Message posted on 19 Mar 2024 11:59 AM
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Re: Sky channels not working
@MG7266 Have you followed the steps here? https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 19 Mar 2024 12:25 PM
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Re: Sky channels not working
@MG7266
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
It’s not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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