Sky + buffering all the time

[daydavid58]

Recently when I watch football on sky+ it constantly starts to buffer. This has only started doing this in the last month or so. What has changed I have the same sky broadband as before so what has changed. It is very annoying.

[Annie+UK]

Are you using Wifi or Ethernet? If wifi try changing the wifi channel on your router

[oj01]

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@daydavid58 wrote:
Recently when I watch football on sky+ it constantly starts to buffer. This has only started doing this in the last month or so. What has changed I have the same sky broadband as before so what has changed. It is very annoying.

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Can you explain further what's happening.

Sky+ (where you've posted) doesn't stream anything, so the concept of buffering doesn't exist. Live sport is only broadcast via the satellite dish.

[daydavid58]

When I go on to the apps menu and select sky sports and watch a football game I assume that is then streaming the program. 

[Mark39]

@daydavid58 not on Sky+ boxes, where you've posted. Sky+ boxes don't stream and can't host apps.

Do you have Sky Q with a satellite dish? Or Sky Stream with an internet-connected Puck?

[daydavid58]

Sky Q and dish

[daydavid58]

I am using Sky wifi

[nigea99]

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@daydavid58 wrote:

Sky Q and dish

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hi @daydavid58 

Please will you advise which Q box you have

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

[daydavid58]

32Cxxx

[nigea99 · Accepted solution]

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@daydavid58 wrote:

32Cxxx

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hi @daydavid58 

There does appear to be a known problem with these boxes & using the SKY Sports app on them

SKY Sports app buffering on 1TB non UHD boxes 

SKY are looking into it (as per the marked answer in that discussion) and as yet we do not know the full outcome of their investigations