Discussion topic: Sky broadband
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Message posted on 10 Nov 2023 07:27 PM
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Sky broadband
Broadband won't connect to sky box
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Message posted on 10 Nov 2023 07:32 PM
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Re: Sky broadband
@Alan40 wrote:
Broadband won't connect to sky box
Hi @Alan40
Assume you have carried out a Network reset on the Q box?
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your Sky router.
As you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button. location shown below
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