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Discussion topic: Sky broadband

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This message was authored by: Alan40

Sky broadband

Broadband won't connect to sky box 

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This message was authored by: oldfella

Re: Sky broadband

Posted by a Superuser, not a Sky employee. Find out more

@Alan40 wrote:

Broadband won't connect to sky box 


Hi @Alan40 

Assume you have carried out a Network reset on the Q box?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your Sky router.
As you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.  location shown below 
oldfella_0-1691402294249.png

 

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