Sky boxes not connecting

[Laura1]

My sky box and mini box are not connecting to the Internet. WiFi is working though. Tried everything 

[Addie15]

Hi there Laura1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7]

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@Laura1 wrote:

My sky box and mini box are not connecting to the Internet. WiFi is working though. Tried everything 

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Hi @Laura1 In  following order:- reboot your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks