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Discussion topic: Sky boxes losing network connection over ethernet

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This message was authored by TonyJ64 This message was authored by: TonyJ64

Sky boxes losing network connection over ethernet

Hi All - I have a virgin fibre connection going into an orbi router and then into a series of ethernet connected managed netgear switches.  I have an old house with thick walls so need ethernet in combination with wireless AP's to get decent connectivity through the house.

 

I have Sky Q boxes connected by ethernet with wifi turned off (through 001 menu).  Both the main box and the minis periodically lose connection to the network and to each other and need to be re-started.  I notice they seem to generate bocked ports on the switches.

 

Do I need any particualr port settings to stop this happening or do the sky boxes require a separate VLAN?  I've run out of ideas.

 

Any help greatly appreciated

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky boxes losing network connection over ethernet

Posted by a Superuser, not a Sky employee. Find out more

@TonyJ64 

Unfortunately Q has been notorious since launch in 2016 for glitching with managed switches (possibly because it does slightly unorthodox things with its own networking).  You may need to dig back through this forum to find suggestions for tweaks, but the typical advice is to use unmanaged hardware.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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