Discussion topic: Sky box

This message was authored by: Brandy7 · ‎04 Dec 2024

Just received my new Sky box. Is the viewing card sent separately?

This message was authored by: Daniel0210 · ‎04 Dec 2024

Is this a replacement for a faulty box delivered by DPD who took the old box away?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Brandy7 · ‎04 Dec 2024

No. It's a new box having just returned to Sky. It arrived today but no viewing card. Is that sent separately?

This message was authored by: Daniel0210 · ‎04 Dec 2024

@Brandy7

If you cancelled Sky Q fairly recently and have now returned Sky might think you retained your previous viewing card. You'll need to contact Sky to check if a new one has already been dispatched.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Sky box

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