@Brandy7
If you cancelled Sky Q fairly recently and have now returned Sky might think you retained your previous viewing card. You'll need to contact Sky to check if a new one has already been dispatched.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
