Sky box

[Victoria125]

I signed up to multi room but only received 1 box 

[Daniel0210]

@Victoria125 

Is this for Sky Q (which is Multiscreen). If so you have to order the mini box as well as a Multiscreen subscription. 

[TimmyBGood]

---

@Victoria125 wrote:

I signed up to multi room but only received 1 box 

---

Yes: unless you tell them, Sky has no idea how many rooms you are trying to cover.

As @Daniel0210 indicates, Q Mini boxes are separate to the Multiscreen subscription.  Some users choose to have Multiscreen so that they can use the Sky Go app on non-Sky hardware (games consoles or Apple TV boxes) and so don't require a Mini.

Multiroom is the legacy Sky+ HD version which isn't available to new customers.