Sky box

[Michelle29]

I cannot remove my sky box to replace a new one 

[Daniel0210]

Sorry @Michelle29 but it's unclear what you're trying to do. 

[Michelle29]

Sky are sending me a new sky box and I need to return my old one, but I cannot disconnect it. 

[Daniel0210]

@Michelle29 

Take the viewing card out to put in the new box. Perhaps take a photo of the rear of the box showing which cables go where so that you can see where they go on the replacement. 

[Michelle29]

Two cables I cannot remove. They are ones that are connected to the internet. 

[Daniel0210]

@Michelle29 

If you can't physically remove them you'll need to get a family member, friend or neighbour to help. The DPD courier wont do it and I'm afraid they won't wait for it to be done once they arrive.

[Michelle29]

I have only got my brother that could help, but he is not well at the moment. Can I just return the new box and keep the old one. 

[Daniel0210]

@Michelle29 

You haven't said why Sky are sending you a new box out? That is usually because your box is faulty. If you refuse delivery of the replacement you'll be stuck with a faulty one. 

[Michelle29]

My box is fine, but the sales person I spoke to said he would send me a new box. I originally rang to ask for help reducing my bill. The sales person said they can't do that because it's not his department, but for good will he will send me a new box. He did suggest an engineer would install it, but I said just post it because I am out at work all week. At that point I did not realise how difficult it would be to replace it. 

[Daniel0210]

@Michelle29 

I fail to see why Sky would send you a new box unless it was to replace a faulty box or an upgrade. 

[Michelle29]

I do not know either. 

[ThePope27]

@Daniel0210,

1tb non 4k to 1tb 4k hdr maybe if recontracted... this is just speculation though until op can give more info. 

[bemak187]

@Michelle29You mention 2 cables, is it 2 the same?  You mention internet but there is only 1 connection that goes to the router.  I think it might be the 2 coax cables that go to the dish.  Those do not pull out they unscrew, just give that a check.  It is possible they have been screwed on too tight or have cross threaded but just in case you were trying to pull them out.