Sky box won’t turn on

[Dean12]

Hi, my sky box won't turn on

[oldfella]

---

@Dean12 wrote:

Hi, my sky box won't turn on

---

Hi @Dean12 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Failing all the above 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[APJudge]

I managed to get mine to work. I done the factory reset and got to the connection screen where it would always fail to connect. I decided to connect via mobile phone hotspot which worked everytime. First time it downloaded the update and then back to not coming on but second time it updated and went through the setup and now works. It's also automatically connected back to my house WiFi.