Sky box won’t supply signal to TV

[Elf490]

Sky works fine following a reboot of the Sky box but overnight loses connection and requires a reboot again next day. System has been doing this for 6 months and getting progressively worse.

[oldfella]

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@Elf490 wrote:

Sky works fine following a reboot of the Sky box but overnight loses connection and requires a reboot again next day. System has been doing this for 6 months and getting progressively worse.

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When yousay loses connection  @Elf490 

Exactly what happens?

[Elf490]

TV indicates that there is no signal from the HDMI input, I power down the sky q box for 10 seconds and then power back up, sky box goes through reboot process and then signal is restored and it works fine. Following day process is repeated. 

[oldfella]

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@Elf490 wrote:

TV indicates that there is no signal from the HDMI input, I power down the sky q box for 10 seconds and then power back up, sky box goes through reboot process and then signal is restored and it works fine. Following day process is repeated. 

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Hi @Elf490 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Elf490]

Hi @oldfella ,

Thanks for the information I will try this today and let you know how I get on!

Kind regards

ANdrew

[Elf490]

Hi @oldfella ,

Sorry it took so long to reply, the fix/reboot process is not quick. I have ordered a new sky box as I am unable to get my current one to work as expected.

Thank you for your input and patience!

cheers

Andrew

[Daniel0210 · Accepted solution]

@Elf490 

If you end up doing a 'doorstep box swap' whereby DPD deliver a new box and take your faulty box away, remember to remove the viewing card from the old box before it disappears into the van.

[Elf490]

Hi there, saga continues! Sky q box now connected to internet with all relevant IP addresses correct etc. however error message displays 'it looks like you don't have internet connection right now' even though the new sky box I received required an internet connection to pair the viewing card. Any ideas please?