16 Mar 2024 09:35 AM
Sky box will not record
16 Mar 2024 09:36 AM
@Count+vlad wrote:Sky box will not record
Why not? Any error messages on screen? Tried rebooting it?
16 Mar 2024 09:37 AM
It keeps saying power cut. But there have been no power cuts.
16 Mar 2024 09:38 AM
Yes rebooted many times now and same problem
16 Mar 2024 09:45 AM - last edited: 16 Mar 2024 09:50 AM
Posted by a Superuser, not a Sky employee. Find out more
@Count+vlad wrote:
Sky box will not record
Hi @Count+vlad
You may have a hard drive issue.
Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you do order a new Q box it usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.
16 Mar 2024 09:46 AM
If you watch something live right now and press pause for a minute then press play, does it work? That would rule out a problem with the hard drive.
16 Mar 2024 10:00 AM
Just check your disk space, make sure its under 75% ad re start your box ad it might start working.
In case if that doest work, try resting your disk," There is a catch to it once you reset it your old recordings will get deleted.".
To reset the hard drive:
Once the box has restarted, check you can set and play back recordings. It may take up to five minutes for all features to work.
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