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Discussion topic: Sky box switching itself off and then on again

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This message was authored by EdieAnn This message was authored by: EdieAnn

Sky box switching itself off and then on again

Sky comes on but every couple of minutes it turns off for one or two minutes then comes back on. I've tried wiping the sky card and also turning the box off for a few minutes and then back on again but that hasn't helped.

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EdieAnn
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This message was authored by EdieAnn This message was authored by: EdieAnn

Re: Sky box switching itself off and then on again

The sky box switches off on its own and then comes back on after one or two minutes. I've cleaned the card and also unplugged the sky box for a few minutes but it hasn't helped

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky box switching itself off and then on again

Posted by a Superuser, not a Sky employee. Find out more

@EdieAnn wrote:

The sky box switches off on its own and then comes back on after one or two minutes. I've cleaned the card and also unplugged the sky box for a few minutes but it hasn't helped


@EdieAnn You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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