16 Jan 2024 04:04 PM
I have a Sky Q Main box, a Sky Q Wireless Extender and a Sky Q Mini Box. I am trying to change the Wireless network as I've moved to a new Fibre ISP.
I successfully did the Reset on the Main Q box and connected it to the new Wireless network. I did the WPS button on the Q Extender and on the Main Q box,. Then did it with the Mini Q However, after restarting all 3 boxes, the Mini Q says it can’t find the Main Q box.
Does anyone know the correct process please?
16 Jan 2024 04:32 PM
Posted by a Superuser, not a Sky employee. Find out more
@Pete222 wrote:
I have a Sky Q Main box, a Sky Q Wireless Extender and a Sky Q Mini Box. I am trying to change the Wireless network as I've moved to a new Fibre ISP.
I successfully did the Reset on the Main Q box and connected it to the new Wireless network. I did the WPS button on the Q Extender and on the Main Q box,. Then did it with the Mini Q However, after restarting all 3 boxes, the Mini Q says it can’t find the Main Q box.
Does anyone know the correct process please?
@Pete222 you are doing the first parts correctly with the main box and the extender
when you are connecting the mini box do you get the screen about pressing the wps button on the nearest piece of Q equipment as when you get that screen you will need to go to the Q extender and press the wps button on that
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