Sky box startup issues

[Malcolm298]

I have had my Sky box for a while now.

For a while now it disconnects when the microwave oven goes on. We had the surpressor on the microwave changed, but that did not help.  In the last week the Sky Q box is not starting up,  I have to unplug ever time to reset the box.  I have noticed that the viewer card is discoloured, so wondered if it was overheating?  I changed its position to enable more air around it, however, this has not improved the situation.

[stereohaven]

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@Malcolm298 wrote:

I have had my Sky box for a while now.

For a while now it disconnects when the microwave oven goes on. We had the surpressor on the microwave changed, but that did not help.  In the last week the Sky Q box is not starting up,  I have to unplug ever time to reset the box.  I have noticed that the viewer card is discoloured, so wondered if it was overheating?  I changed its position to enable more air around it, however, this has not improved the situation.

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Could be, I would do 2 things:

1. Work through the following online help flow - you should be able to organise an engineer visit: Fixing Sky Q equipment 
2. If you feel comfortable doing so, unplug the Q box completely and underneath is a fan exhaust that can get clogged up with dust over the years meaning it is less efficient - give it a good (but gentle) clean

[TimmyBGood · Accepted solution]

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@Malcolm298 wrote:

I have noticed that the viewer card is discoloured, so wondered if it was overheating? 

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Browning around the chip is very common: it's not heat-related.