@Thaliablogs wrote:
I've seen the other chats on this and have followed the suggestions but it's still happening. Think we prob need at least to try a new remote and cannot see how we escalate so trying this!
If you are still having this issue then work through the troubleshooting flow and it should give you the option to request a new remote at the end: https://www.sky.com/help/articles/fix-q-remote-problems
That said, it might be easier just to order from Amazon as Sky sell replacements directly from there now: Original Sky Q Remote - SKY135
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