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Discussion topic: Sky box not responding

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This message was authored by: SPFrampton

Sky box not responding

We have Sky in two rooms in our house: it's working in one but it won't come on in the other. We've tried rebooting everything, changing the batteries in the remote, doing the 1-3 & 7-9 on the remote too. No change - what next?

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This message was authored by: oldfella

Re: Sky box not responding

Posted by a Superuser, not a Sky employee. Find out more

@SPFrampton wrote:

We have Sky in two rooms in our house: it's working in one but it won't come on in the other. We've tried rebooting everything, changing the batteries in the remote, doing the 1-3 & 7-9 on the remote too. No change - what next?


Hi @SPFrampton 

Assume this is a mini.

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the Q box on
With the mini box on with green led try completly resetting your Bluetooth remote.
You must press the buttons in the correct to reset.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

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