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Discussion topic: Sky box not responding cant delete programes cant record programmes and tele screen goes blank

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This message was authored by: Colin1705

Message posted on ‎24 Nov 2024 01:46 PM

Sky box not responding cant delete programes cant record programmes and tele screen goes blank

Cant record or delete programs  screen goes blank and won't show the picture.

 

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This message was authored by: Colin1705

Message posted on ‎24 Nov 2024 01:58 PM

Re: Sky box not responding cant delete programes cant record programmes and tele screen goes blank

Not yet received  a reply to my first message 

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This message was authored by: Laing1

Message posted on ‎24 Nov 2024 02:33 PM

Re: Sky box not responding cant delete programes cant record programmes and tele screen goes blank

Posted by a Superuser, not a Sky employee. Find out more
@Colin1705 wrote:

Not yet received  a reply to my first message 

@Colin1705 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: BillMcGill

Message posted on ‎14 Jul 2025 12:54 PM

Re: Sky box not responding cant delete programes cant record programmes and tele screen goes blank

Our Sky+ box does the same. Did you get it resolved?

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This message was authored by: PandJ2020

Message posted on ‎14 Jul 2025 01:21 PM

Re: Sky box not responding cant delete programes cant record programmes and tele screen goes blank

Posted by a Superuser, not a Sky employee. Find out more
@BillMcGill wrote:

Our Sky+ box does the same. Did you get it resolved?

OP had a Q box.  If you have a Sky+ then these are no longer supported by Sky.   (I believe they can only offer you a switch to Q)

I am just another Sky customer and my views are my own even if you don't like the answers
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