My Sky Q is not working tried to reboot

[Elaine+cage]

The blue q is flashing and the button is on red.  I have unplugged but will not reboot

[Lisa-P1987]

Hi there, can you try the steps on this link. 

Specifically number 4, the recovery process 🙂

https://www.sky.com/help/articles/sky-q-box-wont-turn-on-v2