Sky box not connecting to satellite

[Zan]

Hi

our sky box is not connecting to the satellite, is there anything I can do to fix this?

[Daniel0210]

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@Zan wrote:

our sky box is not connecting to the satellite, is there anything I can do to fix this?

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@Zan 

What do you mean by not connecting to the satellite? Any error message on screen?

[Chodley]

It doesn't connect to the satellite, it's a passive receiver of the broadcast from the satellite. If it says it has no satellite signal, then there's a problem with the dish or a cable or any communal distribution system between the dish and box.

A power cycle of the box (I put it in standby beforehand) is always worth a try first.