Discussion topic: Sky box major glitches
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 10 Oct 2023 09:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky box major glitches
Hi there. Setup is Sky Q, plus 3 x mini boxes. Main box hardwired all minis wireless.
Issue - 1 x mini box glitches on every channel, won't show all 'home adverts' (suggesting things to watch) and often tv guide appears blank. Seems like a network issue. Tv hardware is fine, all cabling fine. Have tried hardwiring this box too, same issue. Shows as connected to network and main box fine. Been fine for years, but passed few months unwatchable.
ideas please? Thanks
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 10 Oct 2023 09:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky box major glitches
Ps- have tried all usual resetting network connection, powering down all boxes in order, rejoining via wps etc etc. same - permantly stuttering picture/menu etc.
Message posted on 10 Oct 2023 10:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky box major glitches
Did you disable wifi on the mini when you hardwired it?
Message posted on 11 Oct 2023 02:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky box major glitches
Yes, I did. Both channels. No difference unfortunately.
Message posted on 12 Oct 2023 09:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky box major glitches
Hi @Mark45
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
Message posted on 12 Oct 2023 04:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky box major glitches
Update - Spoken to @Mark45 after some checks and steps, we have booked an engineer 🙂
Lisa - Sky Tech Team Expert
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page