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Discussion topic: Sky box major glitches

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This message was authored by Mark45 This message was authored by: Mark45

Sky box major glitches

Hi there. Setup is Sky Q, plus 3 x mini boxes. Main box hardwired all minis wireless. 
Issue - 1 x mini box glitches on every channel, won't show all 'home adverts' (suggesting things to watch) and often tv guide appears blank. Seems like a network issue. Tv hardware is fine, all cabling fine. Have tried hardwiring this box too, same issue. Shows as connected to network and main box fine. Been fine for years, but passed few months unwatchable. 
ideas please? Thanks

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Mark45
Topic Author
This message was authored by Mark45 This message was authored by: Mark45

Re: Sky box major glitches

Ps- have tried all usual resetting network connection, powering down all boxes in order, rejoining via wps etc etc. same - permantly stuttering picture/menu etc. 

This message was authored by Chodley This message was authored by: Chodley

Re: Sky box major glitches

Posted by a Superuser, not a Sky employee. Find out more

Did you disable wifi on the mini when you hardwired it?

Mark45
Topic Author
This message was authored by Mark45 This message was authored by: Mark45

Re: Sky box major glitches

Yes, I did. Both channels. No difference unfortunately. 

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky box major glitches

Posted by a Sky employee

Hi @Mark45 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky box major glitches

Posted by a Sky employee

Update - Spoken to @Mark45 after some checks and steps, we have booked an engineer 🙂

Thanks

Lisa - Sky Tech Team Expert
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