The new handset does not control the sky q box. volume or turn the tv off

[Tim19571]

I reported that some of the functions on the sky Q handset was not working.  Sky sent me a new handset but this did not correct the fault.

The handset does not control the volume or turn off the TV.

[TimmyBGood]

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@Tim19571 wrote:

The handset does not control the volume or turn off the TV.

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Have you paired the remote handset with the television?

https://www.sky.com/help/articles/setting-up-q-remote 

Neither of those is a Q box function.

[PandJ2020]

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@Tim19571 wrote:

I reported that some of the functions on the sky Q handset was not working.  Sky sent me a new handset but this did not correct the fault.

The handset does not control the volume or turn off the TV.

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Have you paired it and set it up for your particular brand of TV?

[oldfella]

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@Tim19571 wrote:

I reported that some of the functions on the sky Q handset was not working.  Sky sent me a new handset but this did not correct the fault.

The handset does not control the volume or turn off the TV.

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Hi @Tim19571 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.