0

Discussion topic: Sky box keeps disconnecting from the wifi and has to be reset

Reply
Reply
This message was authored by Gemma52 This message was authored by: Gemma52

Re: Sky box keeps disconnecting from the wifi and has to be reset

I have the same problem. Does anyone know the answer?

This message was authored by Lady_Jaga This message was authored by: Lady_Jaga

Re: Sky box keeps disconnecting from the wifi and has to be reset

So a few weeks ago I spent two hours talking to (a real person, not a bot) somebody at Sky who at first made me upgrade software (lovely hour where I had to be on the phone to somebody whilst the system was updating verery slowly and every now and again I had to say "still updating") but then Sky box immediately switched off and had to put the password again. So he finally put me through to TECHNICAL HELP and an actual engineer who talked me through the process (and took over my mobile phone!). He put both Sky Q and mini q box on the same frequency and connected to the same mesh router.  It worked and every now and again (once a month?) I still have to put in the password but it's really solved the issues. So call Technical Help. 

 

 

 

This message was authored by PC721 This message was authored by: PC721

Re: Sky box keeps disconnecting from the wifi and has to be reset

Hi , i have had this issue also ever since i chnaged to BT.......suspicious.  I have been with Sky for over 20 years and this is the last straw. I can live with the crazy costs if its a great service but its really not. I pay for a mini box that only works 20% of the time and now the skyQ box does not connect after 2 mins of connection. Very disappointed with Sky

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion