Sky box keeps disconnecting from the wifi and has to be reset

[Dan3]

My sky box disconnects from the wifi every few hours and has to be reset or switched off at the wall to get it to reconnect. The problem seems to have started since we had a new router but none of our other devices are affected.

[Addie15]

Hi there, Dan3. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lauriver]

I'd love to know what the answer was to this as are having the same problem. 

[andrewmsammons86]

us too! Have to re renter the password every day at least once 

[Paul-Lane]

• I have been having the same problem for a few weeks now.  Again, since we had a new Mesh network installed. Still using the Sky router, but have changed the SSID to the Mesh network.  Now have to re enter password every time I turn the sky q box on.
•  

[cw44]

This is happening to me, what's the solution please

[Paul-Lane]

No idea. I've tried lots of suggestions found on Internet. Nothing works.  Including direct ethernet, box just refuses to connect. As soon as my contract is up I'm cancelling Sky and moving to free view.

[SidL]

Have anyone found a solution to this? 

[jesuschrist]

Every day we have this issue, constantly having to re enter the wifi password,! so infuriating 

[Stace08]

I've been having the same problem as this for a few months now. Contacted my new broadband supplier and I did a few things they said to try and then they put a 48hr watch on my broadband to see if there was any outage and, from their end, there wasn't. In this time frame Sky dropped out of "Network connection" 3 times.
Nearly everyday I would have to turn the router and Q box off and reboot to solve the issue, albeit a temporary solution.

Spoke to sky technical today and went through a lot of diagnostics with them and all they could find was my main Sky Q box was on a different standby mode to my Sky mini box? So I've changed it to match now. So, fingers crossed, this helps!? Will update in a couple of days.

[Markw10]

Does anyone know the answer to this problem please? I have to reset my Sky Q box and renter the routers password everythime, seems it is a software issue on the Sky Q box, Broadband is superfast but not with Sky. anyone help please? 

[lanarkboy]

This happens to me as well. Never an issue until I ditched sky broadband and switched to bt. I wonder if this is sky purposely doing this to get people to go back to them 

[Lady_Jaga]

I have the same problem, can you post a solution?

[DMSDARR]

Anyone have the answer? I am in the process of switching my broadband from Sky to Vodafone, not happened yet, and suddenly my main Q box keeps disconnecting from the internet dispute being cabled.  The only change the switch letter said was the mini box hotspot has been disabled.

[Chodley]

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@DMSDARR wrote:

Anyone have the answer? I am in the process of switching my broadband from Sky to Vodafone, not happened yet, and suddenly my main Q box keeps disconnecting from the internet dispute being cabled.  The only change the switch letter said was the mini box hotspot has been disabled.

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Disabled wifi on the main box?