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Discussion topic: Sky box crashed

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This message was authored by Dale12345666 This message was authored by: Dale12345666

Sky box crashed

My skyQ box is stuck on . "Updating software . Step 1 of 2 " For nearly over 24hrs. We have tried unplugging for a while and then turning back on but hasn't resolved the issue.
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This message was authored by oldfella This message was authored by: oldfella

Re: Sky box crashed

Posted by a Superuser, not a Sky employee. Find out more

@Dale12345666 wrote:
My skyQ box is stuck on . "Updating software . Step 1 of 2 " For nearly over 24hrs. We have tried unplugging for a while and then turning back on but hasn't resolved the issue.

Hi @Dale12345666 

Try working through the following link 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on#:~:text=Restart%20your%20Sky%20Q%20box,back... 

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