Sky box crashed

[Dale12345666]

My skyQ box is stuck on . "Updating software . Step 1 of 2 " For nearly over 24hrs. We have tried unplugging for a while and then turning back on but hasn't resolved the issue.

[oldfella]

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@Dale12345666 wrote:
My skyQ box is stuck on . "Updating software . Step 1 of 2 " For nearly over 24hrs. We have tried unplugging for a while and then turning back on but hasn't resolved the issue.

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Hi @Dale12345666 

Try working through the following link 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on#:~:text=Restart%20your%20Sky%20Q%20box,back...