Sky box and remote

[Mavis1]

My sky Q box is not responding to the remote,can you help please

[oldfella]

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@Mavis1 wrote:

My sky Q box is not responding to the remote,can you help please

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Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Mavis1]

There is a green light on my sky box but no other light showing. It's not responding to remote

Can you help please 🥺

[oldfella]

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@Mavis1 wrote:

There is a green light on my sky box but no other light showing. It's not responding to remote

Can you help please 🥺

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Hi @Mavis1 

First make sure that the TV set is switched on and is switched to the HDMI input to which the Q box is connected.

.Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.